Fair Deal Guarantee
Bunkers Hill ‘Fair Deal’ Plant Guarantee
We guarantee all plants to be free from pests and diseases when purchased. Once planted however we are not able to cover subsequent airborne problems like aphids and blight etc, also soil pathogens such as honey fungus, all of which are beyond our control (as is the weather).
Hardy Container Grown Plants
Provided they have been adequately maintained, we will replace failures if returned with proof of purchase within 12 months. This excludes all annuals and short lived plants plus plants not considered fully hardy by the R.H.S. Guide (these plants are often considered tender in extreme/average winters and may need fleecing).
Bare Rooted and Rootball Trees, Hedging and Plants
These are sold dormant during the winter. We guarantee to replace any that fail to come into new leaf in the spring provided that they have been correctly planted and maintained (plus proof of purchase). Replacements will be offered if available or in the following winter season ,or alternatively a credit note can be offered and used on other plants. Once plants have leafed (thus showing the plant had an adequate root system) responsibility then transfers to the customer to continue to provide sufficient water as and when required and no automatic replacement is then offered. Most plants fail due to periods of dryness but overwatering is possible, dependent on the soil and weather.
Large Homegrown Specimens (i.e. big Conifers, Standards and Pleached trees)
We have lovingly grown and repotted these trees over several years. We have maintained them on a daily basis so that they are strong, healthy and raring to go. We would be very diaspointed should they fail due to customer neglect or not fully understanding their needs to establish well. Please talk to us regarding planting staking, feeding and watering requirements as these specimens are expensive and are solely the customers responsibility once they have been purchased and left the nursery.
All plants will need careful planting and watering during the first year especially during the spring and summer- please see the watering guide at the end. Unfortunately we are not able to automatically replace plants that show signs of neglect or overwatering. We will however always consider meeting halfway with a part or half price replacement in order to maintain continued good will between us and our valued customers (who have tried their best, our offer unfortunately is not extended for deliberate neglect).
We are keen to give helpful advice relating to any plants not thriving, just call in with a picture or branch and ask for myself Andrew, or Simon the manager. Alternatively email Sally at firstname.lastname@example.org
Our guarantee is limited to the plants purchased and does not cover additional costs such as labour or transport.
Our ‘fair deal’ guarantee means that we don’t charge inflated prices like many big garden centres. If it’s our fault we are happy to replace, if it’s not then we will do what we can to lessen the burden of a replacement for you our valued customer.
We hope that you will continue to shop with us for many years to come.
With kind regards,
P.S. Please contact me personally if you don’t get the complete satisfaction you expect.
Quick Watering Guide
- Water well at intervals rather than little and often.
- A good volume soak 2 or 3 times a week, but more or less as needed
- Increase in hot or windy weather
- Evergreens may need water in the winter from time to time.
- Plants in pots need checking often (each day in spring and summer or if pot bound).
- Understand your plants and give them T.L.C