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Frequently Asked Questions


Frequently asked questions:


Q: What are your opening hours?

We are open from 9:30am until 6pm each day (closed Tuesdays)


Q: Do you offer a delivery service?

Yes, we offer local deliveries in Oxfordshire by Simon for all items. During the autumn and winter we can offer nationwide delivery for our bareroot items (roses, soft fruit, trees, hedging etc). If you live further afield you can always email us to see if we can deliver to your area


Q: Do you do gift vouchers?

Yes, we have our own paper vouchers which can be bought on our website or at the nursery but redeemed at the nursery only. We do also have online gift certificates which can be bought online & redeemed at the nursery or on our website. 


Q: Do you accept HTA gift cards (national garden gift scheme)?

Unfortunately we are unable to process the gift cards with our POS system. We do still take paper vouchers at this time. If you have a HTA gift card you wish to spend at the nursery then you can ask HTA to exchange it for paper vouchers. We are unable to offer your GTC discount when redeeming HTA vouchers. Note: we will no longer be accepting HTA gift cards or paper vouchers from Jan 2022. 


Q: Can we bring our dog to the nursery?

Yes, we love meeting your furry friends! Please keep them on a lead & clean up after them though. 


Q: Do you have toilet facilities?

Yes, we have a disabled toilet located in the corale of the nursery. 


Q: I have a Garden Trade Card but my discount hasn't applied to my order...

Please write a note in the comment section of your order and we will check our database, then your account status will be updated so future purchases will be automatically discounted. Any entitled discount will be added as store credit to your account. 


Q: What does being a Garden Trade Card member entitle you to?

You will receive 5% off your purchases over £25 or 10% off your purchases over £100. You will receive newsletters informing you of Bunkers Hill plant nursery news or events, plus FREE plants! 


Q I am a professional gardener with my own company can I receive any discount?

You can apply for a Wholesale card at the nursery


Q: Do you take back plastic pots?

Unfortunately we cannot take back all plastic pots, however we are happy to take back clean pots that have come from our nursery in sizes above 10L. 


Q: Do you have a tearoom or cafe?

We have a tearoom with a self-service hot drinks machine. There is also a selection of handmade cakes.


Q: What Covid precautions are in place at the nursery?

We ask our customers to wear masks when in our polytunnels, flower shop or when talking to our staff. Hand sanitiser is provided at the entrance/exit to the nursery as well as by the tills. 

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