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Frequently Asked Questions


Frequently asked questions:


Q: What are your opening hours?

Normal hours: 9-30am until 6pm (closed Tuesdays)

Winter opening hours (when the clocks go back until the go forward) -  9am until dark (closed Tuesdays)

Christmas opening hours (December) 9am until 7pm every day

Annual closure: Xmas day until 7th Jan 2022 (inclusive). The nursery re-opens on the 8th January 2022.


Q: Do you offer a delivery service?

Yes, we offer local deliveries in Oxfordshire by Simon for all items. During the autumn and winter we can offer nationwide delivery for our bareroot items (roses, soft fruit, trees, hedging etc). If you live further afield you can always email us to see if we can deliver to your area


Q: Do you offer nationwide delivery service?

We can only offer nationwide delivery on items that are bareroot in the autumn/winter. These include bareroot roses, hedging, soft fruit & bulbs. For any other item please contact us for a quote on delivery costs. 


Q: Do you do gift vouchers?

Yes, we have our own paper vouchers which can be bought on our website or at the nursery but redeemed at the nursery only. We do also have online gift certificates which can be bought online & redeemed at the nursery or on our website. 


Q: Do you accept HTA gift cards (national garden gift scheme)?

Unfortunately we no longer accept paper or gift cards from the National Garden gift scheme (HTA). We do have our own vouchers that can be purchased at the nursery or we have e-vouchers that can be purchased on our website for use online or in the nursery. 


Q: Can we bring our dog to the nursery?

Yes, we love meeting your furry friends! Please keep them on a lead & clean up after them though. 


Q: Do you have toilet facilities?

Yes, we have a disabled toilet located in the corale of the nursery. 


Q: I have a Garden Trade Card but my discount hasn't applied to my order...

Please write a note in the comment section of your order and we will check our database, then your account status will be updated so future purchases will be automatically discounted. Any entitled discount will be added as store credit to your account. 


Q: What does being a Garden Trade Card member entitle you to?

You will receive 5% off your purchases over £25 or 10% off your purchases over £100. You will receive newsletters informing you of Bunkers Hill plant nursery news or events, plus FREE plants! 


Q I am a professional gardener with my own company can I receive any discount?

You can apply for a Wholesale card at the nursery


Q: Do you take back plastic pots?

Unfortunately we cannot take back all plastic pots, however we are happy to take back clean pots that have come from our nursery in sizes above 10L. 


Q: Do you have a tearoom or cafe?

We have a tearoom with a self-service hot drinks machine. There is also a selection of handmade cakes.


Q: What Covid precautions are in place at the nursery?

We ask our customers to wear masks when in our polytunnels, flower shop or when talking to our staff. Hand sanitiser is provided at the entrance/exit to the nursery as well as by the tills. 

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