Delivery & Returns
We offer local delivery (within Oxfordshire) for all our plants and other products, using our own vans. Delivery will be calculated at checkout and is set as a flat rate for your Oxfordshire postcode so you can order as much as you would like for the set delivery price. Here is a guide to delivery prices:
£5: OX5, OX20 1
£7: OX20 2-9, OX29 4, OX25 5, OX25 3
£9: OX1, OX3, OX15, OX25 (excluding OX25 5 and OX25 3 which are £7), OX26 (excluding OX26 1 which is £10), OX27, OX28, OX33
£10: OX2, OX29 (excluding OX29 4 which is £7), OX7, OX26 1, OX4, OX6
£14: OX13, OX14, OX16, OX17, OX18
£25: OX9, OX10, OX11, OX12
If you live outside Oxfordshire but within a reasonable distance of the nursery, we will be happy to quote you for delivery
Nationwide Delivery Options
For a selection of our products (mostly bareroot plants from November - March) we offer a UK nationwide delivery service using Royal Mail for smaller items and Parcelforce for larger items. Very bulky or heavy items will be sent on a pallet (see section below). The cost of your delivery will be automatically calculated at the checkout for you. Please note: There will be an extra charge for larger or heavier orders delivered to all UK Islands, Highlands and Northern Ireland. We will be happy to quote for these
When you place an online order with us we take great care in selecting the healthiest plants for you from the nursery. Over the years we have developed our own tried and tested packing methods to ensure that plants stay healthy and secure when they are in the post.
Please let us know any instructions i.e. leave with a neighbour or in the porch if you are out. This will avoid plants being taken back to Post Office depots where they can quickly decline. Please open your items immediately on receipt.If you haven't received your order within 4 working days of dispatch please contact us immediately. This is particularly important with live plants.
Click & Collect
If you live nearby or are planning a visit to our area, you can choose our Click & Collect option. You will receive an email when your order is ready to collect (this will be within 1-2 days of placing your order). Please check our current opening times before collection as they do vary throughout the year
We may be able to send large and bulky items such as giant plastic pots, large oak barrels and bulk quantities of compost on pallets. Please contact us for a quote if interested in these items. Pallets will arrive on a large lorry so the delivery address must be accessible. Please provide us with as many instructions as you can for the driver and a contact number for the delivery day. We will advise you of which day the pallet will arrive but please appreciate that delays may occasionally occur.
Pallets to Scotland and Scottish Islands - please note that if you live in the postcode zones listed below, the cost of a pallet will be £175. This will not automatically be calculated at checkout so we will contact you after purchase to check whether you still wish to go ahead with the extra delivery cost:
IV41-49, 51, 55, 56
We cannot ship to the following postcodes:
Channel Islands, Isle of Man, Isle of Wight
Please contact us first via phone or email before returning any items. If you change your mind about your purchase, or if the item you have received is not as described, you can return the goods to us, with the invoice which was enclosed in the package, within 7 days and we will offer you an exchange or a refund if the product is still in a saleable condition. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or mis-described. When issuing refunds we are only able to refund your postage if the item was not as described or if the item is broken or faulty. If the return is due to a change of mind, we will refund the cost of the product but not the outward or return postage costs.
Plants are living things and need to have the correct conditions in order to thrive. Please CLICK HERE to view our Fair Deal Guarantee that applies to all plants purchased.