Frequently Asked Questions

Frequently asked questions:

Q: What are your opening hours?

Normal hours (March-October): 9.30am until 6pm (closed Tuesdays)

Winter hours: 9am until dark (closed Tuesdays)

December hours: 9am until 7pm daily

Q: Do you offer a delivery service?

Yes, we offer local deliveries in Oxfordshire by Simon for all items. Due to the increase in fuel costs our delivery charges have changed (28.08.22).

During the autumn and winter we can offer nationwide delivery for our bareroot items (roses, soft fruit, trees, hedging etc). If you live in the neighbouring counties we may be able to offer delivery service just email us at enquiries@bunkershillgardenshop.co.uk for a quote. 

For some items we can offer delivery to the rest of the UK via Royal Mail, Parcelforce or by pallet. This option is available for sundries, plastic pots, barrels, bird food, bareroot trees and bareroot hedging. If the product is eligible the delivery option can be selected at checkout & will be price will be calculated automatically. For items such as bulbs & roses they include FREE shipping. Unfortunately we cannot send potted plants in the post.

Q: Do you offer nationwide delivery service?

For some items we can offer delivery to the rest of the UK via Royal Mail, Parcelforce or by pallet. This option is available for sundries, plastic pots, barrels, bird food, bareroot trees and bareroot hedging. If the product is eligible the delivery option can be selected at checkout & will be price will be calculated automatically. For items such as bulbs & roses they include FREE shipping. Unfortunately we cannot send potted plants in the post.

Q: Do you do gift vouchers?

Yes, we have our own paper vouchers which can be bought on our website or at the nursery but redeemed at the nursery only. We do also have online gift certificates which can be bought online & redeemed at the nursery or on our website. 

Q: Do you accept HTA gift cards (national garden gift scheme)?

Unfortunately we no longer accept paper or gift cards from the National Garden gift scheme (HTA). We do have our own vouchers that can be purchased at the nursery or we have e-vouchers that can be purchased on our website for use online or in the nursery. 

Q: Can we bring our dog to the nursery?

Yes, we love meeting your furry friends! Please keep them on a lead & clean up after them though. 

Q: Do you have toilet facilities?

Yes, we have a disabled toilet located in the corale of the nursery. 

Q: I have a Garden Trade Card but my discount hasn't applied to my order...

Please write a note in the comment section of your order and we will check our database, then your account status will be updated so future purchases will be automatically discounted. Any entitled discount will be added as store credit to your account. 

Q: What does being a Garden Trade Card member entitle you to?

You will receive 5% off your purchases over £25 or 10% off your purchases over £100. You will receive newsletters informing you of Bunkers Hill plant nursery news or events, plus FREE plants! 

Q I am a professional gardener with my own company can I receive any discount?

You can apply for a Wholesale card at the nursery

Q: Do you take back plastic pots?

Unfortunately we cannot take back all plastic pots, however we are happy to take back clean pots that have come from our nursery in sizes above 10L. 

Q: Do you have a tearoom or cafe?

We have a tearoom with a self-service hot drinks machine. There is also a selection of handmade cakes.